WE CARE Community Services Ltd is committed to ensuring that personal data is protected and managed in accordance with Singapore laws, international good practice and individuals’ rights. We collect and use personal data in order to help us deliver our services and to offer individuals appropriate information on our programmes.

Note: The practices set forth in this notice apply only to this website and all other WE CARE properties. If you are connected to another website from here, please review the privacy policies posted at those sites.

Data Protection Notice

The Personal Data Protection Act (PDPA) establishes a data protection law that governs the collection, use, disclosure and care of personal data.

WE CARE recognises that the privacy of your personal data is important to you. We are committed to treat all personal data with due confidentiality, in accordance with the relevant data protection laws of Singapore. Our Data Protection Notice aims to help you understand how we collect, use, share and protect your personal data.

Personal Data

In this Data Protection Notice, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Collection, Usage and Disclosure of Personal Data

When asking for your personal information, WE CARE is committed to the following:

• explaining why we need personal information and only asking for the information we need
• protecting the information we are given and making sure that only those who need access are able to do so
• only sharing the information within our organisation and with other organisations where such sharing is necessary or where we have the individual’s consent.

Collection

WE CARE collects your personal data in the following ways:

• When you contact us to request for services and support
• When you subscribe to our newsletters and updates
• When you register for and participate in our events, activities or programmes
• When you provide us with your details at events, activities and meetings
• When you contact us for an enquiry or to share your stories or make a referral
• When you use our facilities, like the drop-in centre
• When you submit your resume for job applications
• When you apply to be a volunteer
• When you make a donation

Usage

WE CARE may use your information for the following purposes:

• To contact you for programmes or activities which you have signed up for
• To inform you about programme updates
• To respond to enquiries pertaining to our programmes
• To respond to your job or volunteer application
• To send newsletters which you have subscribed to
• For fund raising

WE CARE may use your photographs for publicity purposes on our various platforms.
We will not use your personal data for purposes other than what we have informed you or which are permitted under local laws and regulations.

We will not offer or share your personal data with third parties outside of WE CARE for commercial purposes, without seeking your consent.

We will not disclose your personal data to third parties unless requested by relevant government or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority.

Disclosure

We may disclose your data to third parties in order to facilitate our programmes and service delivery. We would work closely with such third parties, and adopt appropriate security measures in collaboration with them to ensure that your data remains secure and confidential.

WE CARE may disclose your data for the following purposes:
If you have signed up for our programmes, we may share your information with:

• Counsellors, staff, and volunteers
• Government agencies for government supported programmes
• Partners assisting us with logistics and programme facilitation
• Clinics/Hospitals for medical assessment

We may also share information with government agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place.

Protection

To safeguard your personal data, all electronic storage and transmission of personal data are protected with security technologies.

Withdrawal of Consent, Access and Correction of your Personal Data

If you:

• have any question or feedback relating to your Personal Data or our Data Protection Policy;
• would like to withdraw your consent to any use of your Personal Data as set out in this Data Protection Policy; or
• would like to obtain access and make corrections to your Personal Data records;

please write to our Personal Data Protection Officer at dpo@wecare.org.sg or 11 Jalan Ubi, Block 5, #01-41, Singapore 409074

Cookie/Tracking Technology

Our Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to our Site, and understanding how visitors use it. Cookies can also help customise our Site for visitors. Personal information cannot be collected via cookies and other tracking technologies, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors who have agreed to keep information secure and confidential, have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Contact Information

If you have any questions, concerns, or comments about our privacy policy, please write to our Personal Data Protection Officer at dpo@wecare.org.sg or 11 Jalan Ubi, Block 5, #01-41, Singapore 409074

We reserve the right to make changes to this notice. Any changes to this notice will be posted.

For more information about PDPA, kindly visit the website of the Personal Data Protection Commission at http://www.pdpc.gov.sg.